Warranty Claim

12-Month Full Warranty

Warranty Claim

Every machine purchased from Keloo is protected for 12 months from the date of purchase.

Our Warranty Policy

At Keloo, we stand behind the quality and reliability of every machine we sell. All equipment purchased from Keloo is covered by a full 12-month warranty from the date of purchase, giving you complete confidence in your investment. If a fault develops with your machine during this period through no fault of your own, we will put it right using the process below.

  1. 1

    Repair

    Our first step is always to repair your machine. In most cases, our technical team can resolve the fault quickly and return your equipment to full working order.

  2. 2

    Replace

    If your machine cannot be repaired, we will replace it with a refurbished unit in the same condition or better, so your business is never left without the equipment it needs.

  3. 3

    Refund

    If we are unable to repair or replace your machine, we will issue a full refund, no partial credits, no hidden deductions.

Our commitment: we will always attempt to resolve your claim in this order — repair first, replacement second, and a full refund as our final commitment to you. You will never be left without a working solution.

Warranty Terms

  • Cover applies for 12 months from the original date of purchase and applies to all machines bought directly from Keloo.
  • A valid proof of purchase (order number, invoice or receipt) is required to process any claim.
  • The warranty covers manufacturing faults and defects arising from normal, intended use of the machine.
  • Damage caused by misuse, neglect, unauthorised repair, or normal wear and tear of consumable parts is not covered.
  • Our team will assess each claim individually and advise on the next steps, including whether the machine needs to be returned or inspected on-site.

Submit a Warranty Claim

Please complete the form below with as much detail as possible. Our team will review your claim and get back to you as soon as possible.

Thank you — your warranty claim has been received. A member of the Keloo team will be in touch shortly.
Photos & videos of the fault
To help us diagnose the issue faster, please email clear photos or a short video of the fault to enquiries@keloo.co.uk, using your name and order number as the subject line. You're also welcome to simply reply with attachments to the confirmation email you receive after submitting this form.